Multichannel chat software
You can have multiple agents attending WhatsApp conversations, Facebook Messenger and Instagram comments.
Number of agents
You do not have to have multiple WhatsApp lines to communicate with your clients, with Hibot you can have a single line and the number of agents you need so that they simultaneously respond to the requests of your users.
Thanks to its conversation balancing system, Hibot identifies the agent with available and suitable capacity to attend to your client’s query.
In the report module you can obtain data on time and performance of your agents, in this way you can measure the quality of care they are providing.
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and learn how to use HiBot in your company.