MULTICHANNEL CHAT SOFTWARE
Customer service and support
Provide timely support to your customers on their preferred channels through Hibot, the best customer service chat and WhatsApp support software.
Provide timely support to your customers through one of their preferred channels. We know that an average user is more aware of WhatsApp notifications than any other channels such as email or SMS.
Hibot´s dashboard allows you to know the state of your operation in real-time. Your team will be able to make informed decisions to improve their service times.
Keep a better traceability of your customers’ requests by organizing the information you receive. In the audit module you can measure the response times of your agents and the quality of service they provided.