Multichannel chat software
Know the flow of conversations, average time of these and the quality of response from your agents.
The dashboard allows you to track in real time what is happening with the conversations that enter through the channels with which you have integrated. You can know how many messages have been sent, how many conversations have ended, how many conversations are pending, among other data that will help you improve the response times you offer.
All the conversations that enter Hibot are stored and typed with the objective of knowing in what status the conversations remain once they end. You can perform audits by agent, type of conversation and specific time ranges; This will allow you to measure attention objectives that you have set as sales or follow-up of potential contacts.
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