Multichannel chat software
Real Time Metrics
With real-time metrics for all your chats, be aware of the flow, the average time that conversations last and the quality of the responses that your agents make to customers.
The dashboard allows you to make a real-time follow up about what is happening with the conversations that come in through the customer channels you have integrated with.
You can also know how many messages have been sent, how many conversations have ended, how many conversations are pending to be attended, among other data that will help you improve your response times.
All conversations that enter Hibot are stored and categorized with the objective of knowing the status of the conversation once they end.
You can perform audits by agent, type of conversation and specific time ranges. This will allow you to measure the goals you have set, such as sales or follow-up of potential contacts.